FAQs

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Popular Questions

Account Questions

How can I pay?

You Can either pay by Credit Cards ( VISA, MASTER CARD or AMERICAN EXPRESS ) or by check or by wire transfer. The adress for sending a check as well as the bank information is given on the invoice. The invoice will be sent for all international orders first by fax and the original by courier, if shipping and billing addresses match (enclosed in the package).

If shipping and billing addresses are different you will receive the original invoice by post.

How can I get the price for a compound?
In order to get price quotations please send your request for quotation at sales@chem-is-try.com
How long does it take to get a quote?
We always try to quote within 2-3 days after receiving your inquiry.
How much is the shipping charge?

It depend on the type of service you prefer and also on the quantity of the product. It will vary from product to product so there is no fixed shipping charge. You can give us your Courier Service Account # or we will charge you Shipping cost whichever is convenient to you.

How can I order?
Orders are only accepted in writing (fax, e-mail ). Your order must contain the following data:
  1. Shipping and billing address (incl. phone#, fax# and e-mail)
  2. The name of the responsible person for order
  3. Your PO# (if necessary)
  4. Your FedEx# (if available)
  5. The product order-number, required quantity, Purity and price according to our quote
  6. Authorized signature

General Questions

How long does it take to get the compound?
If the material is in stock, orders placed before 3:00 pm will be shipped on the same day.
What will be included in my purchased products?

If you have purchased themes, we will provide Theme Files, Font files and PSD Files (Photoshop files) and Installation Manual. We also provide free installation. But if you still need guide you can contact our live support for any questions.

My download is expired. How can I download again ?
Please contact our support center with your Order number and our team will reset your download link.
Where is my Template/Product to Download ?
You can download your product from "My Downloadable Products" under "My Account" on our website.

Pre-sales Questions

Download Link not work
If there is problem with download you can email us at support [at] templatemela [dot]  com.
I need my own theme and setup an ecommerce store, can you help me?
Not only the theme, but we provide all services for setup an ecommerce stores. Contact us for magento theme customization and ecommerce store setup. Ask us Quote for professional magento services.
Where is Password for ZIP, I can not open ZIP file ?
You can find password from "My Downloadable Products" under "My Account" on our website, next to download link.
Reach us by email any time! @ info@chem-is-try.com; PPorwal@chem-is-try.com
Tel : 732-372-7311; Toll free : 877-CHEM-123;
Fax : 732-372-7312; 732-603-1905